Sales / Licensing |
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What is an Trial version? |
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 A
Trial version is a fully functional copy of our
software that may be purchased and installed for the purpose
of evaluation. It only has a restriction on the trial time
30 days. To
remove this restriction, you need to purchase a regular
license key from us. The trial version is available for
you to make sure the product you are purchasing is what you
want. |
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How do I purchase a license? |
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WorldMedic Software license can only be purchased online. Go to
Product Page section on our website, select the desired
license type or support package and follow the instructions.
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How secure is purchasing a license online? |
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 Purchasing our products online is safe and secure. To ensure
highest level of security for our users, we hand over all
payment transactions to
PAYPAL, which is the third
largest payment processor in the United States. Processing
millions of transactions each month, Nova uses latest
encryption technology and stores transaction information on
its secure servers located in its locked data centers. If
you decide to purchase an software license, you will be
redirected to PAYPAL Information Systems sites where all the
information collection and processing will occur. |
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If
I purchased the
WorldMedic Software
online, how and when will I receive my product license key? |
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Upon completion of transaction and credit authorization, you
will receive an email confirmation from WorldMedic
Corporation's e-commerce provider confirming your purchase within
10 minute you will receive another email directly
from WorldMedic that will include the
Download Link, Invoice Number
to
fill in
for your purchased product. Please make sure the email
address on your order form is valid. If for any reason you
don't get email, please email us at
[email protected]
with your name and license type you bought, so we can check
your order manually or Call us at
Contact us |
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Do
I have to renew a purchased license? |
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No. All regular licenses for WorldMedic are valid
indefinitely and never expire. However every
purchased regular license comes with only one year of email
support and updates. If you want to extend this facility
after the original 12-month period, you can purchase a
yearly support package and renew it every year. |
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What is included when I purchase a regular license? |
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One year of unlimited email support and software updates is
included with a regular license. If you want to continue
with the support and updates after that period, you will
have to buy an annual support package. |
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Can I do without a support package? |
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Yes. If you feel comfortable with the program, you may not
buy a support package after the lapse of one-year free
support that comes with the purchase of every license. |
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I
bought a license for 4 Users. How do I change a license type
to include more users? |
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You can change your license type to an upper level, that is,
upgrade a license, by paying the difference in price. You
can do this on our
Price List
page. |
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Is
there any hidden fee or cost? |
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There is absolutely no hidden fee or cost involved anywhere
in the scenario. No additional modules or features to add as
everything we offer is integrated into the system. Other
than the one-time license cost, you need not pay anything.
Yes, there is an option of purchasing yearly support package
that cost 20% of the original license fee, but you are not
required to buy it. One year of this support is included
with the license and many customers may never need to extend
the support period. |
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What is your policy on refunds? |
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A
compreshensive Test Drive is available for initial
assessment. You are encouraged to explore it before making
any decision to purchase a license. Similarly, license for a
fully functional Trial version is available
at a mere fraction of the cost of a regular license. You are
encouraged to avail this facility before you make any
decision regarding the purchase of a regular license. Once a
license is purchased (either evaluation or regular) and an
unlock key issued, it is no longer eligible for refund.
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Do
you offer any institutional discounts? |
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Yes we do offer institutional discounts. Please contact
[email protected]
for details. |
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Do
you offer Dealer Price? |
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Yes
we have a dealer price or Reseller price. Please contact us
at
Dealer Support Form |
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Product Installation |
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What operating
system does WorldMedic Software run on? |
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The WorldMedic Software included Client and Server installs and runs on every version of
Windows XP (including Tablet PC version) with latest service
pack installed, Windows Vista. |
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Are there any
other specific software requirements? |
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No. WorldMedic Software is bundled with all the Main software,
Database. No
additional software or runtime libraries are needed for its
installation or operation. |
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Are there any
specific hardware requirements? |
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WorldMedic Software has no special hardware requirements. We even
encourage solo practitioners and small practices to first
try their existing equipment. We constantly measure the
performance of our program and make adjustments to ensure
that it run smoothly even on low-end computers. The computer
on which the WorldMedic Software is installed can be a normal desktop PC or
a portable PC. |
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How easy is it to
install the
WorldMedic
Software
and have it up and
running? |
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WorldMedic Software is packaged and come with fully featured install and
uninstall capabilities. It takes only a few clicks to
install the product and even less to uninstall it
completely. |
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How long does it
take to install it? |
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You can install the WorldMedic Software on your own system
in about 15 minutes. See the User Manual for more
information. |
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Do I need to be
connected to the Internet to install the software? |
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No. Once you have downloaded the installer, you do not need
to be connected to the Internet to install or use the
software. |
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Is installing
WorldMedic
Software
safe? |
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All WorldMedic Software is thoroughly scanned for viruses
before any distribution. Also, unlike some applications that
install a variety of assorted tools and files all over your
system, our software has been designed to make the minimum
possible number of changes to your computer. |
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Do I need to be a
system administrator to install the software? |
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It is up to you. You may install as a non-admin or as an
administrator. All features of the program should work
normally, regardless who installed it. |
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How do I install
the
WorldMedic
Software? |
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After downloading and saving the program to your computer,
just double click the program to start the installation
process. The WorldMedic Software installs using an easy
wizard based installer that will guide you through the
process. Be sure to read each screen, and follow any
instructions they contain. |
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How do I uninstall
the
WorldMedic
Software? |
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Uninstall capability is built-in with the WorldMedic
Software. You can click Start->Programs, point to the
program's group, find and click Uninstall to remove it from
your system. Alternatively, go to the Windows Control Panel,
open Add/Remove Programs, and choose the WorldMedic Software
name and click Uninstall. As a safety precaution,
uninstalling the WorldMedic Software will not remove the
Database. You will have to manually remove it from your
system. |
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I have computers
but no network. Is a network necessary to use the
WorldMedic
Software? |
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No. Network comes into picture only if the system is to be
accessed from more than one computer/workstation/terminal.
If only one person is to use the WorldMedic Software, Stand
Alone version, there is no need for a
network. But if you use Network version, you have to set up
LAN. |
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I want to use the
system alone. Do I need to have two computers? |
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No. You can logon to the WorldMedic Softwrae from the same computer
on which you install it. |
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Product Customization |
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Can your
WorldMedic
Software
be customized? |
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Yes, WorldMedic Software can be extensively customized through
the built-in Setting module. |
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How easy is it to
add new sections or drop down lists? |
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It is very easy to customize the chart and no programming
experience is required for this. You can create new sections
or menus from scratch or modify the ones that are already in
the system to suit your needs. |
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Can I add new
medicines to the medication hot list? |
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Yes. You can add any number of drugs to the medication hot
list from the database that is included with our system. You
can also remove a drug from the list. |
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Can I add more CPT
codes to the CPT hot list? |
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Yes. You can add any number of codes to the CPT hot list
from the database that is included with our system. You can
also remove a code from the list. |
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Product Updation |
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What is your
update policy? |
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When you purchase a WorldMedic Software regular license, you
will receive one full year of free updates and email
support. No matter how many updates we release within the
same major version, your update will be free. After your
original 12-month period, you can purchase a support package
that includes update protection. With the purchase of a
support package, you will get another 12 months of free
updates and support. Please note that the support package is
optional. If you are satisfied with the EMR after the expiry
of the initial support period, you may not buy a support
package. |
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How often do you
update your products? |
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WorldMedic Corporation Inc is continually researching and
developing its products to ensure they remain at the cutting
edge of the technology. As a result we release product
updates almost every three months. We recommend you update
your software at least every 6 months to ensure that you're
using the most up-to-date technology and medical
information. |
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Where can I get
the update? |
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You can get latest updates from our website. The WorldMedic
Software
server has built-in capability for updating itself. You need
to access our website through the update utility and the
rest will be done automatically. There is no need to
uninstall and reinstall the product for updating. See User
Manual for details. |
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Do I need a serial
number to update? |
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No.
Because updated is compatible with only WorldMedic Software. |
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How much the
annual support package cost? |
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Each support package is priced at 20% of the current price
of a given license type for WorldMedic Software |
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What is the
difference between an Update and an Upgrade? |
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An update is a maintenance release made available within the
same version. For example switching from WorldMedic Software 1.0 to
WorldMedic Software 1.1 is an update. An update usually contains
enhancements to the program. We listen to what you tell us
the program is missing and sometimes we add these
suggestions to the software, creating a new version called
an update. Another possibility for a new update is bug
fixes. If users find a significant bug and tell us about it
we fix the error and release a new update. An upgrade, on
the other hand, is always a major change to the software. It
contains so many new features that it is like getting a
whole new program. With an Upgrade, the number before the
decimal point changes. For example, upgrading from the
WorldMedic Software 1.6 to the WorldMedic Software 2.0 is an Upgrade. Because of
the extensive changes in the program, we charge for an
upgrade. Please note that users always have the option not
to upgrade if they are happy with the software the way it
is. |
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What is your
Upgrade policy? |
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New major product releases have significant amount of
improvements and new features, and therefore usually priced
higher than the earlier versions. Nevertheless, if you are a
licensed user of our WorldMedic Software and want to upgrade to a new major
release, you just need to pay an upgrade fee. This fee is
usually 25% of the price of the product to which you want to
upgrade. That is, if you have purchased a license from us in
the past, you are entitled to buy any major release of our
WorldMedic Software at only 25% of the listed price. |
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General Questions |
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Who is
WorldMedic
Software
designed for? |
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It is designed for solo-practitioners and small single or
multi-specialty groups. Depending upon the license type you
choose to purchase, it can facilitate up to 16 simultaneous
users. Physicians, nurses, front office staff - WorldMedic is
for anyone who gathers patient data at the point-of-care and
needs a really usable, comprehensive, and complete system to
work on with. |
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Can I see an
online demo of your product? |
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You can see much more than a demo. Click
Download
link on our main page and you should be able to not only see
but also feel the product in real-time. |
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I am a solo
physician and I intend to use the system alone. Which
license type should I buy? |
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You will have to buy 2 Users license for install at
Registration room (Patient Module) and Doctor Room. which is the lowest
level available. You can use it alone for now and add more
users in future should the need arise. |
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I just purchased
the Evaluation version. What capabilities does it have? |
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The Trial version is a fully functional of the WorldMedic
Software, trial time within 30 days. You can install the
WorldMedic Software on your server and use all of its
features in a multi-user environment. You can then purchase
the regular version online and receive the unlock key. Once
unlocked, the restrictions will be removed, and you will be
able to use the software indefinitely. |
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Do I have to
reinstall the
WorldMedic
Software
after I purchase a license? |
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No. You will not have to download or reinstall the program
as the new activation key (regular license key) that you
will receive after your purchase will transform your
evaluation version into a regular and unrestricted version
of the license type that you choose. |
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What do I do if my
computer crashed and I need a new copy of the software? |
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You just need to email us your order
information with your name and email address and approximate
purchase date. We will send the license key again after
verifying the sale. |
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Do I need
training? |
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WorldMedic Software is very user-friendly and intuitive program. If
you are familiar with standard programs like MS Word and
surf the web using a browser, you should be able to begin
using it without any training. In case you feel a need to
learn how to use the program, comprehensive help manual and
tutorials are available at our site to keep your learning
curve at a minimum. Please take a
Download to get a
feel, only that the installed version will be fully featured
and much more fast. Now you can visit ours
WorldMedic Training
Center. |
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What computer
equipment do I need? |
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The hardware requirements of our WorldMedic Software are minimal. However,
the general rule of thumb is that more the horsepower &
memory one utilizes better the performance one can expect.
Still, if you are a solo practitioner or a small practice
with less than 5 expected users, we suggest that you first
try your current equipment and see if it can be effectively
used. In this case, just use your best computer to install
the WorldMedic Software on and the lower end machines as users. For
a more detailed description of what hardware and software
you may need, see Software / Hardware section on our
website or user manual. |
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What screen size
do you recommend? |
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WorldMedic Software is optimized for a screen resolution of 1024 x 768.
You can change your screen size by right clicking on the
desktop to display the pop up box and choosing Properties.
If you then click on the settings tab, you should see a
section called Display Area or Screen Size.
Move the slider from your existing size to 1024 x 768. Say
OK to both messages and your screen should flicker and then
change. |
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Does your EWorldMedic
Software
include any CPT and ICD-9 codes? |
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Yes, our EMR includes the most frequently used CPT and ICD-9
codes. In case a code is not present by default, you may add
it easily to the system. |
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What database do
you use? |
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WorldMedic Software uses the latest MySQL relational database. We
believe it is one of the most advanced databases that exist
today. Please visit their website for more information. |
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Can the database
handle large amounts of data? |
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Yes, MySQL can store and manage 100's of GigaBytes. The size
is typically only limited by the amount of hard disk space
available.
Except: Smartimage is SQL Server 2005 |
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